About This Policy

jorivalthexen operates from our headquarters at Alan Turing Building, City Campus, Wulfruna Street, Wolverhampton WV1 1LY, United Kingdom. This privacy policy explains how we collect, use, and protect your personal information when you visit our website at jorivalthexen.com or use our business communications platform services.

We take your privacy seriously and are committed to protecting your personal data in accordance with UK data protection laws, including the Data Protection Act 2018 and UK GDPR. This policy was last updated in January 2025 and applies to all users of our services.

Information We Collect

We collect several types of information to provide you with effective business communication solutions. The personal data we gather helps us understand your needs and deliver relevant services to your organization.

• Contact Information: Names, email addresses, phone numbers, and business addresses you provide when registering or contacting us
• Business Details: Company name, industry sector, role information, and communication preferences
• Technical Data: IP addresses, browser types, device information, and website usage patterns
• Communication Records: Messages, support tickets, and interaction history with our platform
• Financial Information: Billing addresses and payment method details processed through secure payment providers

How We Use Your Information

We use your personal data for specific, legitimate business purposes that benefit both your organization and ours. Our primary focus is delivering reliable communication solutions while maintaining transparency about data usage.

• Providing access to our business communications platform and related services
• Processing account registrations and managing user authentication
• Responding to support requests and resolving technical issues
• Sending service updates, security notifications, and important account information
• Analyzing platform usage to improve functionality and user experience
• Conducting market research to develop new features and services

We never sell your personal information to third parties or use it for purposes beyond those described in this policy. All data processing activities are conducted with appropriate legal bases under UK data protection regulations.

Data Sharing and Third Parties

jorivalthexen works with carefully selected service providers to deliver our platform effectively. We share personal data only when necessary for legitimate business operations and always under strict contractual agreements that protect your privacy.

Service Providers: We work with cloud hosting providers, payment processors, and technical support services. These partners process data on our behalf under data processing agreements that meet UK GDPR requirements.

Legal Requirements: We may disclose information when required by law, court orders, or regulatory authorities. Such disclosures are limited to what's legally necessary and we notify affected users when permitted by law.

Business Transfers: In the event of a merger, acquisition, or business sale, personal data may be transferred as part of business assets. Users would be notified of any such changes and their rights under the new ownership.

Your Rights and Choices

Under UK data protection law, you have several important rights regarding your personal information. We're committed to making these rights easy to exercise and will respond to requests promptly.

• Access Rights: Request copies of personal data we hold about you
• Correction Rights: Ask us to correct inaccurate or incomplete information
• Deletion Rights: Request removal of your personal data in certain circumstances
• Processing Restrictions: Limit how we process your information
• Data Portability: Receive your data in a structured, commonly used format
• Objection Rights: Object to certain types of data processing

To exercise any of these rights, contact us using the information provided below. We typically respond within one month and never charge fees for legitimate requests. You also have the right to lodge complaints with the Information Commissioner's Office if you're unsatisfied with our response.

Data Security and Retention

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include encrypted data transmission, secure server environments, and regular security audits.

Personal data is retained only as long as necessary for the purposes outlined in this policy. Account information is typically kept while your account remains active, plus additional periods required for legal compliance or legitimate business interests. Marketing communications can be stopped at any time through unsubscribe links or account settings.

When data is no longer needed, we securely delete or anonymize it according to established data disposal procedures. Financial records may be retained longer to meet accounting and tax obligations under UK law.

Updates to This Policy

We review this privacy policy regularly and update it when necessary to reflect changes in our practices, legal requirements, or service offerings. Significant changes will be communicated through email notifications or prominent website notices.

The current version is always available on our website with the latest revision date clearly displayed. We encourage users to review this policy periodically to stay informed about how we protect their privacy.